Index

Buying Organic Hemp

Why did you launch the Organic Hemp website?

We launched a separate website for our Organic Hemp Extract because hemp is newly legal at the federal level and many payment processors are still defining their policies about hemp sales. We have partnered with progressive, hemp-friendly merchants and payment processors on organichemp.com to bring you this incredibly beneficial herbal extract.

Will I be able to purchase Organic Hemp Extract with other Global Healing products?

No, you will not be able to purchase Organic Hemp Extract with other Global Healing products as the checkout and shipping processes are separate. You can return to Global Healing or Organic Hemp to complete individual transactions.



Shipping

Can I purchase Organic Hemp Extract if I live outside of the US?

No, Organic Hemp Extract can only be shipped within the U.S.

Can I purchase Organic Hemp Extract from any U.S. state?

No, Organic Hemp Extract can only be shipped to the following U.S. states, which are currently supported by our hemp-friendly merchant processor:

 Alabama Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Illinois
Indiana
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Missouri
Minnesota
Montana
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
South Carolina
Rhode Island
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

When will I receive my Organic Hemp Extract purchase?

Free standard shipping applies to Organic Hemp Extract orders purchased within the U.S and you should receive your order within 3 to 5 business days. Expedited shipping is also available for faster delivery. For more information visit our shipping policy.



Guarantee

Does Organic Hemp Extract have the “Year to Love It” guarantee?

Yes, Organic Hemp Extract has the same one year guarantee as all Global Healing products. If you’re not 100% satisfied with your purchase for any reason, we’ll give you a full refund. For more details, view our guarantee policy



Returns

How do I return Organic Hemp Extract or other Global Healing products?

Submit a returns request here. Make sure to add the order number associated with your purchase, whether it’s Organic Hemp Extract or other Global Healing products. If you are returning items from multiple orders, fill out a form for each order. A member from our Customer Satisfaction Team will review and process your return(s) within 48 hours.



Customer Account

How do I access my customer account for Organic Hemp?

Login here to view your account details.



Subscribe & Save

I have Organic Hemp Extract on Subscribe & Save. Will that remain active?

Our Subscribe & Save service for Organic Hemp Extract is separate from the Subscribe & Save service on the Global Healing website. If you had a Subscribe & Save subscription for Organic Hemp Extract, it will be transferred automatically to Organic Hemp. You will need to make an Organic Hemp customer account to modify your subscription settings.

How can I access my subscriptions?

You can access your customer portal here. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your customer portal by clicking on "Manage Subscriptions."

How do I update billing information on my subscriptions?

In the billing information tab, you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. Edit the address in this section if your billing address has changed or if you need to update your email address.

How do I Cancel my subscription?

In order to cancel your subscription, you will first need to log in to your account. Within the "Subscriptions" tab, click "Cancel" next to the subscription order you would like to cancel and follow the prompts.

How do I skip a delivery?

Once logged in, click on "Delivery Schedule" on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click "Skip" next to the delivery you would like to skip. Similarly, to unskip a delivery, click "Unskip" next to the order.

How can I update my shipping address?

Once logged in, click on "Subscriptions" and then click "Edit" to the right of the address. This only affects the shipping/delivery address, this does not update payment information. You will be taken to a page where you can modify your shipping address.

Can I add a product to my subscription?

Yes. Once logged in, select the subscriptions tab, then click "Add Product." This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

Do Subscribe & Save orders include free shipping and returns?

Yes, all orders include free shipping and our backed by our “Year to Love It” guarantee.



Store Credit

Will I be able to apply store credit to an Organic Hemp Extract purchase?

Please contact our Customer Satisfaction Team to use a store credit from your Global Healing account to purchase Organic Hemp Extract.



Coupons & Promotions

Will I be able to apply special coupons and promotions to Organic Hemp Extract purchases?

Coupons are only valid for purchases on Global Healing, not Organic Hemp. A discount for Organic Hemp Extract is only available by placing it on Subscribe & Save.



Email Notifications

Why can't I find the emails for my new Organic Hemp Extract account or order?

Please whitelist or add notify@my.organichemp.com to your contacts or address book to ensure you receive critical emails related to your Organic Hemp account or orders.

How can I receive additional emails about new hemp products or stay up-to-date with Global Healing?

Sign up for emails and update your preferences here.


Splitit 

What is Splitit?

Splitit is a payment method solution enabling customers to pay for purchases with an existing credit card by splitting the cost into interest and fee free monthly payments, without additional registrations or applications.

How does Splitit work?

Credit Card:

At the time of purchase, once the business confirms the shipment, the shopper will only be charged for the first payment. The remaining balance will be held on the credit card until the final payment is made. After each monthly payment, the amount held from the available balance will be reduced to the new remaining balance.

Here is an example of how Splitit works for a purchase of $300 in 3 installments with a credit card:

 *Note that the held amount might show as ‘pending transaction’ on your credit card statement.

Debit Card*:

At the time of purchase, once the business confirms the shipment, the shopper will only be charged for the first payment. The remaining balance will be held on the credit card until the final payment is made. After each monthly payment, the amount held from the available balance will be reduced to the new remaining balance. When using a debit card, the entire amount will be held on the card as a temporary hold, and released within 5 business days. Debit cards may be limited by number of permitted installments or purchase total.

Here is an example of how Splitit works for a purchase of $300 in 3 installments with a debit card:

*Some merchants will only accept credit cards and not debit cards.

Is there an application process for Splitit?

Since Splitit works on your existing credit limit, there are no applications when purchasing with Splitit.

What fees does Splitit charge me?

Paying with Splitit is always 0% interest, and there are never any late fees.

Which cards are supported by Splitit?

Splitit is supported by Visa and Mastercard.
*Some merchants will only accept credit cards and not debit cards.

How can I log into my Splitit account?

In order to log into your Splitit account, you must use the credentials that were emailed to you after your purchase. You can login at any time by clicking ‘Login’ at the top right of the Splitit website.

How do I track the installment payments on my card statement?

Each month, your credit card statement displays the installment charge amount for that month, along with the merchant name. You will also see the authorization/hold for the outstanding amount dropping by one installment, every month. In addition, Splitit will email you after each successful installment charge.

*Note that the held amount might show as ‘pending transaction’ on your credit card statement.

Is Splitit Payment Card Industry Data Security Standards (PCI DSS) compliant?

Yes. Splitit is a secure platform that adheres to all PCI DSS requirements. More information about our PCI certification can be found at www.splitit.com/legals/pci-dss-certification/

 

Have additional questions?

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